Client Snapshot
- Client: Radnor Township Police Department – Parking & Auxiliary Services
- Location: Radnor Township, Pennsylvania (Main Line suburb of Philadelphia)
- Campus Size: 628 acres
- Population Served: ~31,000 residents
- Parking Spaces Supported: 8,000+ spaces across surface lots and garages
- Industry: Municipal Parking
- T2 Systems Solution: UPsafety® Permits and Enforcement Solution
Background
Located in Delaware County, Radnor Township covers 13.8 square miles along Philadelphia’s historic Main Line corridor, just west of the city. Home to more than 33,000 residents, Radnor is a thriving mix of neighborhoods, commercial districts, and major employers — including Villanova University, Lincoln Financial Group, and SAP America.
The Parking & Auxiliary Services Division was established under the Radnor Township Police Department to centralize parking enforcement and auxiliary operations that were once spread across various parts of the department. By separating these responsibilities from routine patrol work, Radnor created a more specialized team focused on parking, maintenance, animal control, and community support.
With a parking operation that supports roughly 1,000 metered and permitted spaces across lots and on-street zones, Radnor’s team manages daily responsibilities ranging from meter maintenance and enforcement to temporary no-parking requests for events, construction, and deliveries and animal control.
As infrastructure aged, the Parking & Auxiliary Services Division found it increasingly difficult to coordinate maintenance, manage no-parking signage, and document completion without a unified system. Paper logs and spreadsheets led to communication gaps, missed updates, and inconsistent record-keeping.
“I was looking for something to handle our work orders,” said Mike Maratea, Supervisor of Parking & Auxiliary Services. “When I found out about UPsafety’s new Work Orders feature, it came at just the right time — and I told them I’d love to be a test subject for it.”
The township turned to T2 Systems’ UPsafety® Permit and Enforcement Software, which goes beyond citation management to connect maintenance, enforcement, and permitting in one centralized platform.
“I always say simple is good,” Maratea added. “The more straightforward we can make our processes, the easier it is for both our staff and the public.”
The Challenge
Manual Work Order Process
Before implementing UPsafety platform, Radnor Township’s parking operations relied on manual systems that made tracking and managing maintenance tasks difficult. Mike Maratea, Supervisor of Parking & Auxiliary Services, explained that his team previously handled requests using a patchwork of paper forms, spreadsheets, and binders.
“We were doing it manually — a little bit of Excel, a lot of paper and pencil,” Maratea said. “It was chaos because everything was in different places.”
Paper-based No Parking Requests
Routine maintenance and no-parking requests were time-consuming and error-prone. Officers had to copy paper forms before posting temporary no-parking signs, and misplaced or damaged paperwork often meant repeating steps or redoing assignments.
Routine Maintenance of 3rd Party Aging Parking Meters
In addition, the township’s kiosks — now over a decade old — required frequent servicing. Without a centralized tracking system, documenting maintenance and repairs became cumbersome.
“You’re trying to keep things clean and working, but stuff breaks all the time,” Maratea said. “The coin acceptors, bill acceptors, credit cards getting stuck — you name it. Work Orders has made it much easier to keep track of what’s been done over time.”
Limited Visibility and Tracking
Without a digital system, Radnor’s staff had no efficient way to monitor the status of work orders or confirm when tasks were completed. Updates were often verbal or handwritten, making it difficult to track who handled each request or when it was closed out. The lack of centralized reporting also meant there was no reliable audit trail for reviewing maintenance history or verifying repairs later.
“If someone asked when something was fixed or who took care of it, you’d have to dig through papers or try to remember,” Maratea said.
Disconnected Enforcement and Permit Management
Before UPsafety, Radnor’s enforcement and permit processes operated in silos, with limited visibility between systems. Officers had to toggle between separate databases and spreadsheets to verify permits or check citation details, creating inefficiency and room for error.
“There really wasn’t a system that could do all these different things together,” Maratea said.
Managing Radnor’s mix of residential, non-residential, and business permits also posed challenges. Each type had separate rules, paper records, and manual data entry — making it difficult to track permit activity or prevent errors.
“We do a ton of permits,” Maratea said. “We were using stickers and spreadsheets. That was a mess.”
The Solution
Digitizing Work Orders for Maintenance and Tracking
When T2 introduced the Work Orders feature within the UPsafety platform, Radnor Township was one of the first municipalities to implement it. The goal: replace fragmented manual systems with one connected, digital workflow.
“I found out about Work Orders through my sales rep, and I was looking for something to do this differently,” Maratea said. “It came about right when we needed it, and I told them I’d love to be a test subject for it.”
With Work Orders, staff can now create, assign, and update tasks directly from the field or office, eliminating the need for paper forms and spreadsheets. Tasks such as temporary no-parking requests, kiosk maintenance, and meter bagging can all be managed in one place.
“The Work Orders feature of T2’s UPsafety has been phenomenal,” Maratea said. “We use it very heavily now. It keeps everything in one place, and everyone can see what’s going on — no more chaos or chasing down papers.”
Streamlining No-Parking and Other Sign Requests
The transition to UPsafety also modernized how the township handles temporary no-parking requests, one of its most common administrative processes.
“The no-parking signs were the huge piece of it,” Maratea said. “Before, we had a binder. People would fill out a paper request, we’d make copies, and if it got wet, you’d have to redo it. Now, it all goes right through the handheld. It makes things so much more simplistic.”
Now, requests are submitted and tracked digitally, ensuring accuracy and visibility across the team.
Centralizing Meter Maintenance
Radnor’s network of third-party parking meters and kiosks—some over a decade old—requires consistent upkeep. Through UPsafety Work Orders, Maratea’s team can now log and track each maintenance activity electronically, ensuring nothing is overlooked.
“You’re trying to keep things clean and working, but stuff breaks all the time,” Maratea said. “The coin acceptors, bill acceptors, credit cards getting stuck — you name it. With Work Orders, it’s much easier to keep track of what’s been done over time.”
This digital history gives the township a reliable record for audits, vendor coordination, and long-term planning.
Engaging Residents Through the Customer Portal
Radnor Township also uses UPsafety’s customer portal, which allows residents and visitors to purchase permits, pay citations, or report meter or kiosk issues directly online. Submissions flow instantly into the Work Orders queue, giving the team visibility into community needs and ensuring problems are addressed quickly.
“It’s great that people can report problems themselves,” Maratea said. “It’s one less call we have to field, and it gives us visibility into what’s happening out there.”
The township plans to expand this feature further, making it even easier for residents and business owners to communicate with the parking office.
Connected Enforcement, Permits, and Maintenance
With enforcement, permits, and maintenance all under T2 UPsafety platform, Radnor now benefits from a unified, real-time system that keeps all staff informed.
“It makes it simple — which simple is good,” Maratea said. “You’re not going to ten different places or having ten browser screens open. You have everything in one place, and you can just jump around as you need to. It definitely makes things much less stressful.”
Permit data and citations sync automatically with the back office, ensuring that when a new permit is issued, field officers are updated instantly.
“We issue somebody a permit, and within a minute or two, the guys in the field know it’s up,” he said. “That real-time connection just didn’t exist before.”
Seamless Integrations and Unified Reporting
Radnor Township also benefits from T2 Systems’ open-API design, which allows the UPsafety platform to integrate seamlessly with the township’s existing third-party mobile parking systems and payment kiosks. Rather than forcing a change to existing infrastructure, UPsafety connects everything in one place — creating a centralized hub for payments, enforcement, and maintenance data.
“It’s nice having everything in one centralized place,” Maratea said. “Now, we can see payment and maintenance data all together. That visibility helps us make better decisions.”
These integrations mean officers and administrative staff can view payment status from external systems directly within UPsafety. Maintenance, citations, and payments are tracked and reported through a single dashboard, simplifying oversight and eliminating redundant data entry.
T2’s open integrations and vendor-neutral approach ensure that municipalities like Radnor can modernize at their own pace — connecting with leading parking, payment, and enforcement technologies while keeping operations unified under one reliable platform.
“The integrations make life easier,” Maratea added. “Everything just talks to each other now, so we’re not bouncing between systems or double-checking reports.”
The Results
Streamlined Maintenance and Communication
With UPsafety’s Work Orders, Radnor’s Parking & Auxiliary Services Division has achieved real-time collaboration between office and field staff. Officers can now receive updates instantly, act on assignments quickly, and close tickets without additional calls or paperwork.
“Sharing information has never been easier,” Maratea said. “We can update our team in the field in real time without having to pick up the phone. They get a notification and know what’s going on right away.”
This digital coordination has significantly improved response times and reduced the risk of missed or duplicated work.
Improved Visibility and Accountability
Each task — from meter repairs to no-parking sign postings — is automatically tracked within UPsafety. The result is complete transparency for Maratea’s team, ensuring every action is documented and verifiable.
“If someone asked when something was fixed or who took care of it, you’d have to dig through papers or try to remember,” he said. “Now, with Work Orders, it’s all there — every task, every update, and every completion.”
This visibility has made reporting, audits, and follow-ups far more efficient.
Better Data for Planning and Decision-Making
Through UPsafety’s dashboards and reports, Maratea and his team can easily identify trends, recurring issues, and maintenance history — all of which help with future planning and budgeting.
“The data is there when we need it,” Maratea said. “It helps us look at what we did this year so we can plan what we’ll need to buy or fix next year.”
Responsive Support and Partnership
Maratea praised T2’s customer support and the partnership that has grown through the implementation of Work Orders.
“Customer service for T2 is great,” he said. “Anytime there’s something with a handheld or the back office, it’s so easy to get a hold of someone. And if they don’t have an answer right then and there, they jump on it and get it resolved.”
He also noted that T2’s commitment to listening to customer feedback has made a lasting impact.
“Our partnership with T2 Systems is seamless, collaborative, and personalized,” Maratea said. “They really listen to their customers and keep improving the product.”
A Smarter, More Connected Parking Operation
By consolidating enforcement, permitting, and maintenance in one platform, Radnor Township has created a more organized, efficient, and transparent operation.
“It’s nice having everything in one centralized place,” Maratea said. “Work Orders was that added bonus that took things to the next level. It’s something not everybody has, and it makes a big difference.”
More Efficient Parking Operations Start with T2 UPsafety Work Orders
Radnor Township’s success shows how municipalities can use the UPsafety platform to simplify daily operations and enhance communication without adding extra systems or software. With the Work Orders feature, teams can track maintenance, manage signage, and connect with residents — all in one place.
See how T2 Systems can help your city streamline operations and improve accountability with UPsafety Work Orders.
👉 Request your complimentary demo today.
Back